-
Revenues of companies with a strong emphasis on customer service
grow an average of 12% annual. (Source: Strategic Planning Institute)
- 96% of unhappy customers never complain. But 90% never return!
Each one tells nine others and 13% tell 20 others. (Source: The
Technical Assistance Research Consultants)
- 91% of retail customers will stay away because of poor service.
80% will go out of their way to find a comparable store that offers
superior service and 70% will pay more for that service. (Source:
Leo BurnettAdvertising Agency)
- Each unhappy customer will tell at least 5 others, one of whom
is highly likely to become your customer. (Source: Creative Human
Resource Consultants)
- A customer with a satisfactory resolved problem will provide
three times the revenue of a customer who has not had a problem.
In addition, 90% of the time a customer will request an adjustment
that is quite reasonable in relation to what you're willing to
offer. (Source: Inc. Incorporated)
- 68% of customers quit going to a business because of the attitude
of indifference experienced from an employee or specific department.
(Source: U.S. News & World Report)
